Protect Your Name Online

One bad result on page one can undo years of good work. We help push misleading results down, grow your reviews from real customers and keep your profiles accurate.

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The Cost of a Bad Review

When customers or investors search your name, the first page of results shapes what they think. A fake review or an old complaint can quietly cost you business for years.

We publish accurate, useful pages about your business so they outrank old or misleading results, challenge reviews that break platform rules through each platform’s own process, and help you earn more recent reviews from real customers.

77%

Of Consumers

Will actively avoid a business if they encounter negative reviews online.

What We Do

Three parts that work together over months, not days.

Search Result Cleanup

We build and improve accurate pages about you, such as profiles, articles and your own sites, so they rank for your name above old or misleading results.

Review Bundles

Many happy customers never post a review because nobody asks. We make it easy for your real customers to share their experience on Google, BBB, HomeAdvisor, Nextdoor and the sites your buyers check, and for employees on Indeed and Glassdoor. Message us for bundle pricing.

Reporting Rule-Breaking Reviews

We check your Google, Trustpilot and Yelp reviews for ones that break the platform's rules, document them and report them through each platform's process. The platform makes the final call.

Reputation Results

A few results from our own client work.

Moving company · San Francisco Bay Area

From 3 branches to about 15

We have handled this mover's entire online reputation and its Google presence for the past 10 years, together with a partner agency. Over that time the company grew from 3 branches to about 15.

Mental health company

Average rating up from 2.5 to 4 stars

Across the review channels we managed, this company's rating rose from 2.5 to 4 stars.

Mental health company

Negative ratings turned into 4.5 stars

This company came to us with poor ratings on Facebook and BBB. Both now show 4.5 stars, and the company told us the change brought in a lot more sales.

Client names are withheld. Every result reflects that client's own situation, service and market; it is not a promise of the same outcome.

Guides on Reviews and Reputation

Practical, sourced guides from our blog. Read them before you hire anyone, including us.

Reputation Management in the Age of AI: What Customers and AI Tools See About Your Business

How AI answers draw on your reviews and search results, what Google and the FTC allow, and a step-by-step plan to clean up and protect your reputation.

Fake Google Reviews and Review Extortion: What Google Removes and How to Report It

How service businesses can report fake Google reviews and review extortion, what Google removes, how appeals work, and the mistakes that make it worse.

How Moving Companies Should Respond to Negative Reviews

How movers should reply to negative reviews about damage, delays and price disputes, with a triage method, reply examples and what never to do.

How to Get More Google Reviews for a Moving Company (Without Breaking Google or FTC Rules)

A step-by-step way for movers to get more genuine Google reviews, when to ask, what to say, and the Google, FTC and Yelp rules that can cost you.

Reputation Management for Moving Companies: Google, BBB and Yelp

How moving companies can manage their reputation on Google, BBB, Yelp and FMCSA, what each platform counts, and a practical 30-day plan.

Nextdoor for Home Service Businesses: Business Pages, Faves and the New Self-Promotion Rules

How home service businesses should use Nextdoor after the 2026 changes: free Business Pages, Faves and Local Faves, the self-promotion policy, and FTC rules on asks.

Reputation Management FAQ

Can you permanently delete bad reviews from Google or Trustpilot?

If a review explicitly violates a platform's Terms of Service (e.g., hate speech, provable defamation, or fake competitor attacks), we report it to the platform with supporting evidence and escalate it through the platform's own removal process. Legitimate negative reviews stay up. For those, we help you respond professionally, resolve the issue behind the complaint and strengthen the rest of your profile, so one review doesn't define your business.

How do you help us get more reviews?

Most businesses have plenty of happy customers who have never posted a review, usually because nobody asked or it felt like a hassle. We set up simple, well-timed requests, such as a text or email after the job, a link on the invoice or a QR code, that take each customer straight to the right review page. Every review is written by a real customer about their own experience. We ask all your customers, not just the happy ones, and never offer rewards for reviews, because Google doesn't allow either and the FTC bans rewards tied to positive reviews. Yelp asks businesses not to request reviews at all, so there we only make your page easy to find. Employers can do the same with real current and former employees on Indeed and Glassdoor.

How does ORM tie into SEO?

Reputation management is largely SEO for your name. If someone searches your business name plus reviews and sees a complaint site first, you can lose the sale. We use SEO to help accurate pages you control rank above it.

Is Reputation Management confidential?

Yes. We sign an NDA if you want one, we never name clients and we don't share details of your account.

Protect Your Brand Today

We'll look at what people see when they search for you and tell you, confidentially, what we'd fix first.

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No Contracts

Monthly Reporting

10 Years' Experience